Lasting relationships

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As the Market Administration Officer for Greater New England, Tom is instrumental in overseeing the administrative functions and ensuring smooth operations across the region. Prior to this, Tom held the role of Client Experience Director starting in January 2023, where he focused on enabling Financial Advisors and their teams to spend more time with clients by simplifying business processes.

Before his role in Client Experience, Tom was the Branch Office Manager of the Boston North Shore Branch from November 2015, concentrating on relationship building, office culture, and customer service. From 2007 to 2015, Tom served as the Regional Administrative Officer (RAO) for the New England Region, overseeing Operations functions and Client Service Associates across 26 branches in New England and New York State.

Earlier in his career, Tom was the Administrative Manager for the Downtown Boston office from 2002 to 2007, handling Compliance, Operations, and oversight of Client Service Associates. Before joining UBS Financial Services, Tom worked as a Regional Compliance Officer with Wachovia Securities/First Union Securities from 2000 to 2002. He began his career with Oppenheimer & Co in New York in 1986 and later relocated to Boston in 1993 to open the Oppenheimer office, where he served as the Operations & Compliance Manager.

Tom holds series 3, 7, 63, 8, and Insurance licenses. He and his wife Meghan live in Marblehead, MA, with their two children, Ceallagh, 25, and Liam, 23, as well as their Portuguese Water dog, Fin. In his spare time, Tom enjoys golf and jogging.

• CA
• CT
• FL
• MA
• ME
• NH
• NJ
• NY
• RI
• VT

Heather is a seasoned financial services professional with more than 25 years of experience and currently serves as an Associate Market Executive at UBS Financial Services. Throughout her career, she has held a variety of leadership and client-focused roles that have given her a broad perspective on the business and a strong foundation in operational management, relationship building, and service excellence.

Prior to her current role, Heather served as a Client Experience Director, where she focused on navigating complex market needs, strengthening service delivery, and supporting advisors and teams. Today, she draws on that experience to partner with Financial Advisors and colleagues, helping them achieve their growth objectives while delivering an exceptional client experience.

Heather graduated with Honors from the University of Connecticut, earning a Bachelor of Science in Psychology, while also competing as a Division I soccer player. Balancing the demands of academics and collegiate athletics helped shape the teamwork, discipline, resilience, and leadership she continues to bring to her professional life.

Heather and her husband, Joe, live in Rehoboth, Massachusetts, where she enjoys spending time outdoors and hosting family and friends.

• CT
• MA
• NH
• PA
• SC

Susan Wolff is a Director and Market Supervisory Officer for the UBS Greater Boston Market, GWM Americas. As Market Supervisory Officer, Susan is responsible for overseeing compliance, legal and regulatory items for the entire Market consisting of 200 advisors. Susan works directly alongside Advisors, Support Staff and Supervisory Officers to deliver our clients the utmost satisfaction while ensuring compliance with firm and regulatory guidelines and policies. Susan has shifted her energy from volunteering to promoting our internal networking group known as All Bar None.  The mission is to educate, engage and empower women within the organization. Susan serves as Co-Chair Field Connectors for All Bar None Chapters across US branch and is Co-Chair of the Greater Boston All Bar None Chapter.

Prior to Susan's role as Market Supervisory Officer, she served as Market Administrative Officer working on managing operational and administrative matters for the Market. She previously led volunteer activities, organizing and implementing event as well as driving participation. She has made an impact in the community and strengthened the working relationships and team culture within our offices.  Prior to joining the Greater Boston Market, Susan was with the Hartford, Connecticut UBS location, formerly PaineWebber, as Complex/Risk Officer and Branch Administrative Manager.

Susan attended Temple University and holds FINRA Series 7, 8, 63, and 65 licenses. Susan and her husband, Brian of 32 years, reside in Lynnfield, MA. They have two children, Jenelle and Robinson, and one granddaughter. They will be welcoming their second grandchild this year. Susan enjoys spending quality time gardening, photography, volunteering for local community organizations and traveling.

• CT
• MA
• ME
• NH
• NY
• PA
• RI
• VT

Andrea has over 18 years of experience in the wealth management field, leading client associates in providing a positive and comprehensive client experience. Prior to joining UBS in early 2018, she spent over 14 years at Scottrade as the branch manager for Vermont and upstate New York. When not at work Andrea enjoys spending time with her family, hiking and gardening. Andrea currently holds the FINRA Series 7, 9, 10, 63, and 66 licenses.