Lasting relationships

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Jim is the Market Executive for Greater Boston WM & PWM of UBS Global Wealth Management Americas where he oversees the domestic business within 5 offices in and surrounding Boston, with satellite offices located in the New England area. He oversees approximately 225 financial advisors and over $80 billion in client assets. With a focus on providing unparalleled service to both employees and clients, Jim has worked to create a culture that he refers to as "the Best Place in Town." The Best Place reflects the best most competent Financial Advisors, the best most competent Client Service Associates, the best most tenured operations team, the most supportive and responsive management team, and lastly the most professional facility and environment. Jim's aim for the Greater Boston Market is to be the firm of choice for Wealth Management advice in the communities we serve.

Jim joined UBS in 2009 as the Complex Director of the 200 Park Avenue, New York office. Jim has over 35 years' experience in the financial services industry. Jim held numerous roles including, Client Service Associate, Financial Advisor, Sales Manager, Branch Manager, and Complex Director. After 14 years as a club level producer Jim decided he was more passionate about coaching and helping his employees reach their full potential.

Jim received his Bachelor of Science in Finance from the University of Connecticut in 1983. Jim and his wife, of 39 years, Maureen, reside in Hingham, MA. Jim has three children, Meghan, Michael, and Stephen and three grandchildren, Madison, Sawyer, and Jameson. Jim sees his career as a means to end and works diligently to balance his commitments to both UBS and his family. Jim enjoys spending quality time with his family, skiing, boating, and vacationing together.

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• AL
• AR
• AZ
• CA
• CO
• CT
• DC
• DE
• FL
• GA
• HI
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OK
• OR
• PA
• PR
• RI
• SC
• SD
• TN
• TX
• UT
• VA
• VI
• VT
• WA
• WI
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• WY

• MA

As the Market Administration Officer for Greater New England, Tom is instrumental in overseeing the administrative functions and ensuring smooth operations across the region. Prior to this, Tom held the role of Client Experience Director starting in January 2023, where he focused on enabling Financial Advisors and their teams to spend more time with clients by simplifying business processes.

Before his role in Client Experience, Tom was the Branch Office Manager of the Boston North Shore Branch from November 2015, concentrating on relationship building, office culture, and customer service. From 2007 to 2015, Tom served as the Regional Administrative Officer (RAO) for the New England Region, overseeing Operations functions and Client Service Associates across 26 branches in New England and New York State.

Earlier in his career, Tom was the Administrative Manager for the Downtown Boston office from 2002 to 2007, handling Compliance, Operations, and oversight of Client Service Associates. Before joining UBS Financial Services, Tom worked as a Regional Compliance Officer with Wachovia Securities/First Union Securities from 2000 to 2002. He began his career with Oppenheimer & Co in New York in 1986 and later relocated to Boston in 1993 to open the Oppenheimer office, where he served as the Operations & Compliance Manager.

Tom holds series 3, 7, 63, 8, and Insurance licenses. He and his wife Meghan live in Marblehead, MA, with their two children, Ceallagh, 25, and Liam, 23, as well as their Portuguese Water dog, Fin. In his spare time, Tom enjoys golf and jogging.

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Susan Wolff is a Director and Market Supervisory Officer for the UBS Greater Boston Market, GWM Americas. As Market Supervisory Officer, Susan is responsible for overseeing compliance, risk, legal and regulatory items for the entire Market consisting of 200+ advisors. Susan works directly alongside Advisors, their teams and Supervisory Officers to deliver our clients the utmost satisfaction while ensuring compliance with firm and regulatory guidelines and policies. Susan also focuses her energy promoting our internal networking group known as All Bar None.  The mission is to educate, engage and empower women within the organization. Susan currently serves as Co-Chair of the local Chapter of All Bar None Boston, she previously served a Co-Chair Field Connectors for All Bar None Chapters across US branches.

Prior to Susan's role as Market Supervisory Officer, she served as Market Administrative Officer working on managing operational and administrative matters for the Market. She previously led volunteer activities, organizing and implementing event as well as driving participation. She has made an impact in the community and strengthened the working relationships and team culture within our offices.  Prior to joining the Greater Boston Market, Susan was with the Hartford, Connecticut UBS location, formerly PaineWebber, as Complex/Risk Officer and Branch Administrative Manager.

Susan attended Temple University and holds FINRA Series 7, 8, 63, and 65 licenses. Susan and her husband, Brian of 35 years. They have two children, and two grandchildren. Susan enjoys spending quality time with family as well as gardening, photography, and traveling.

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Kelli is an Associate Market Executive for the Greater Boston Market where she collaborates with Financial Advisors and their teams to help them grow their businesses and serve their clients with excellence. Prior to her current role, Kelli served as an Administrative Officer where she was responsible for the oversight, support and development of over 80 Team Associates.

She grew up in Londonderry, NH and went to Penn State where she majored in Finance and minored in International Business. She moved to New York City and started her career in the UBS Graduate Talent Program, a rotational analyst program within the Wealth Management business. Within the program, Kelli rotated through areas such as Structured Products, Investment Management Research and a Private Wealth Management team. She then joined the Advisor Recruiting team as a Deal Structurer working in partnership with Field Leaders to create customized, attractive deals for Recruits and their teams.

Kelli is FINRA-registered and holds her Series 7, 9, 10 and 66 licenses.

She currently lives in Boston and enjoys hiking, skiing, travelling and spending time with her 4 year old puppy, Oakley.

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Melissa joined the UBS team in 2017 as Executive Team Assistant. She works closely with Jim Ducey and the Greater Boston Market Management Team in a variety of capacities to support the smooth operation of team functionality and assist with the overall execution of Market objectives. Prior to UBS, Melissa spent 10 years in Branch Operation roles at several brokerage firms. Outside of work, Melissa and her husband Patrick enjoy spending time outdoors at their home in Merrimack, NH. Melissa currently holds FINRA license Series 7, 24 and 66.